Grievance Redressal

AIF Platform | www.aifplatform.com — We are committed to resolving every investor concern fairly, transparently and within defined timelines. This page explains how to raise a grievance and what to expect at each step.

01. What Counts as a Grievance

Scope of Complaints

Any complaint or dispute relating to:

Delay or discrepancy in onboarding, KYC or account access
Information provided about an AIF, its manager, fees or terms
Delay in capital call, distribution or redemption communication
Conduct of AIF Platform staff or representatives
Any other service-related issue on the platform

02. Step 1 — Write to Us

First Point of Contact

You can lodge your complaint through any of the following official channels:

Email Supportgrievance@aifplatform.com

Phone Support+91 95991 96107

Registered Address

1001, G1B, Pocket-1, Ph 2, Samriddhi Apartment, Sector 18B, N.S.I.T Dwarka, South West Delhi, New Delhi, India, 110078

Office Address

MiQB, Plot 23, Sector 18 Maruti, Industrial Development Area, near Motherson Sumi Systems, Sector 18, Gurugram, Haryana 122015, India

Please include in your grievance:

Your full name and registered contact details
A clear description of the issue, with relevant dates
Copies of supporting documents or communication, if any

03. Step 2 — Acknowledgement

Timeline: Within 5 Working Days

We will acknowledge your complaint within 5 working days of receipt, along with a reference number to track it.

04. Step 3 — Resolution

Timeline: Within 5 Working Days of Acknowledgement

We aim to resolve complaints within 5 working days of acknowledgement. For matters requiring input from the AIF Manager or a third party, we will keep you informed of the expected timeline.

05. Step 4 — Escalation to Compliance Officer

Internal Escalation

If you are not satisfied with the resolution, or have not heard back within the stated timeline, escalate to:

Shree GuptaCompliance & Grievance Officer

grievance@aifplatform.com +91 95991 96107

06. Step 5 — SEBI SCORES

Regulator Redressal Portal

If your grievance remains unresolved after escalation, you may lodge it with SEBI's Complaints Redress System (SCORES):

https://scores.sebi.gov.inSEBI Designated Channel

SCORES enables direct online filing and tracking with SEBI, and is the regulator's designated channel for investor grievances against SEBI-registered entities and intermediaries.

07. Step 6 — Online Dispute Resolution (ODR)

Conciliation & Arbitration

For grievances not resolved through the above channels, investors may also access the securities market's ODR portal, as mandated by SEBI:

https://smartodr.inMandated by SEBI

This provides online conciliation and arbitration as an additional resolution route.

08. Important Notes

Security Advisory & Disclosures

We will never ask for your OTP, password or full bank/card details over phone, email or chat. Do not share these with anyone claiming to represent AIF Platform.
Keep your acknowledgement/reference number for all future correspondence on the same complaint.
Filing a grievance with us does not affect your right to approach SEBI SCORES or the ODR portal at any time.
This page is for informational purposes and does not constitute legal or investment advice. For scheme-specific complaints, please also refer to the grievance mechanism disclosed in the relevant AIF's Private Placement Memorandum (PPM).

Need immediate help with a complaint?

Reach out directly to our grievance desk at grievance@aifplatform.com or call us at +91 95991 96107 (Mon–Fri, 9:30 AM to 6:30 PM IST).